Shipping Policy

Thank you for shopping with KD Squishy Co.! We take care when packing every order and want your squishy mail to arrive safely and as quickly as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days, excluding weekends and holidays.

During new releases, sales, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order ships, tracking information will be sent using the contact information provided at checkout.

Shipping Rates & Delivery Times

Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and accepted by the carrier. Carrier delivery dates are estimates and are not guaranteed by KD Squishy Co.

Weather, holidays, carrier delays, and other circumstances outside of our control may affect delivery times.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please double-check your:

• Street address
• Apartment or unit number
• City, state, and ZIP code

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to KD Squishy Co. because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required to send the package again.

Tracking

Once your package has shipped, you will receive tracking information.

Tracking updates are controlled by the shipping carrier and may occasionally take time to update after the package has been accepted.

Delayed or Lost Packages

If your tracking has not updated for an extended period or you believe your package may be lost in transit, please contact us. We will assist with reviewing the tracking information and, when appropriate, help begin an inquiry with the shipping carrier.

Carrier delays are outside of our direct control, but we will do our best to help when a shipment has an issue.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask other members of your household.
• Check with nearby neighbors when appropriate.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact KD Squishy Co. so we can review the situation with you.

Damaged or Incorrect Orders

We carefully package orders before shipment. If your order arrives damaged, or if KD Squishy Co. accidentally sends an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the shipping package when applicable
• A brief description of the issue

We will review the situation and determine an appropriate resolution in accordance with our Return & Refund Policy.

Opened or Used Products

Shipping-related claims do not cover damage that occurs after an item has been opened, used, squeezed, punctured, torn, improperly stored, or otherwise damaged after delivery.

Please review our Return & Refund Policy for additional information regarding final-sale items and product issues.

Questions

If you have questions about your shipment or need assistance with an order, please contact KD Squishy Co. with your order number and we will be happy to review it.

By placing an order with KD Squishy Co., you acknowledge and agree to this Shipping Policy.